Online Dashboard

Accessing live customer experience data

"Visual data is actionable data"

Online Dashboard

The initiative

The SaluteCX online dashboard is a customer experience management platform used to relay Video Mystery Shopping data to our clients and their relevant stakeholders. This dashboard is a live feed, updating every time you log in, with analytics scores presented against each of the metrics.

Why we offer it

Our customer experience management platform performs many important functions:

It drives engagement around the data and ensures the right people are equipped with the information they need to respond accordingly.
It serves as a database of previous results and reports so trends can be identified and initiative efficacy assessed.
It houses report verification resources, namely the videos and images taken during store evaluations and audits.
It tracks the engagement of the various users so they are held accountable in the remediation phase.
It has a ChatBack function, allowing for instant messaging between users linked to a specific report.

Why it is beneficial for your business

We have been in the customer experience game for a while. And over the years, we have observed that clients who spend time understanding and making use of their CX data derive the greatest successes. Our customer experience management platform reports on real-time events, providing you with an objective review of what is happening in-store at any given time. The insights gained allow you to develop staff development programmes and strategies to improve upon customer service.