SaluteCX is South Africa’s leading customer experience agency for the retail and hospitality environment. Essentially, we turn your customers’ experience into valuable data, which guides us in formulating creative and bespoke CX solutions for your business.
We have developed a specialised toolkit for collecting detailed information about your customers’ journey and delivering feedback to your customer experience management team. The toolkit includes the following: Customer Perception Path Tracking, Survey Research, Video Mystery Shopping (VMS), Mobile Audit App, and Dashboard.
Through our distinctive data-collection techniques, we provide companies with valuable insight into their customer experience, and work alongside them in developing strategies for better customer service and greater business success.