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The initiative
Strategic surveys are an effective means of collecting honest, first-hand accounts of your customers’ in-store experience. We administer surveys to relevant staff members and teams, as well as your customers, to ascertain and assess experiences internally and externally. These surveys are conducted on mobile devices from the store premises, giving us quick and easy access to the customer’s voice.
Why we offer it
Survey research allows you to own the opinions of the relevant stakeholders contributing to your company’s success. Often these are positive – so you celebrate! Other times they are not so good, and this is when we develop a plan of action. You see, once they’ve come to light, these opinions can be used as inspiration for new and improved customer experience initiatives – ones that are strategically targeted to meet a demand. And a new era of customer satisfaction begins.
Why it is beneficial for your business
Surveys show the customer that you care about them and value their input, which helps build connected relationships. And let’s not forget – knowledge is power! Knowing the opinions of your stakeholders allows you to be accountable to them, and change things for the better. If you’re interested, we’ll put your survey research to good use and develop informed and carefully crafted customer experience solutions for your business.
