If you want to thrive from the inside out, you’ve got to look from the outside in. In other words, gain an objective perspective. When it comes to boosting business in the retail sector, this means looking to the customer for insights about your company. More specifically, seeing your brand through their eyes, and determining what needs adjustment for a better overall offering.
The principle is referred to as customer experience (CX) – a tactical approach used to elevate a brand and improve its reception among customers. In the saturated markets of today with companies competing for audience attention, customer experience is very often the factor that tips buyers in your favour.
At SaluteCX, we’re experts in all things customer experience. And we don’t just talk the talk, we walk the walk with a comprehensive, data-driven, and full-circle approach to customer experience solutions.
How is your team engaging with your customer?
How is your product presented to engage and entice your customer?
How is your store engaging with the customer, both online and in-store?
Are the processes you’ve put in place working?
Why should the customer purchase your product?
Identify and assess the touchpoints available to your customer.
Collecting customer experience reviews from staff members and customers.
Recording store interaction and customer shopping experience.
Reporting through our client-operated audit and checklist application.
The SaluteCX Dashboard is made accessible to our clients, allowing them to view the quantification of their customers’ experience and track company performance.
Salute App is very user friendly and more important to me is the after sales assistance we get from Salute, my queries have always been attended to very efficiently and in a very acceptable time frame!
It makes everything much easier and it saves you a lot of time. I am happy with it.
Well-organized, user friendly interface that works 100% of the time.
For any business that cares about the customer experience Salute offer a great tool. The results are invaluable in having fact based conversations with stakeholders and coming up with interventions to improve the customer experience.
In an Industry where great Customer Service is such a competitive advantage, there is no better way than to get to know what your Customer experiences, than through what SaluteCX has to offer through their tailor made programs