Perception is the key to your business's success

Introducing customer experience solutions

If you want to thrive from the inside out, you’ve got to look from the outside in. In other words, gain an objective perspective. When it comes to boosting business in the retail sector, this means looking to the customer for insights about your company. More specifically, seeing your brand through their eyes, and determining what needs adjustment for a better overall offering. 

The principle is referred to as customer experience (CX) – a tactical approach used to elevate a brand and improve its reception among customers. In the saturated markets of today with companies competing for audience attention, customer experience is very often the factor that tips buyers in your favour.

customer experience solutions

New to the idea?
This is where we come in

At SaluteCX, we’re experts in all things customer experience. And we don’t just talk the talk, we walk the walk with a comprehensive, data-driven, and full-circle approach to customer experience solutions.

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Crafting customer experience solutions that are unique to your brand

customer experience solutions

 How is your team engaging with your customer?

customer experience solutions

How is your product presented to engage and entice your customer?

customer experience solutions

How is your store engaging with the customer, both online and in-store?

customer experience solutions

Are the processes you’ve put in place working?

customer experience solutions

Why should the customer purchase your product?

customer experience solutions
customer experience solutions
customer experience solutions

5 steps we take to improve your customer service:

1
Identify and understand the customer’s perception path in the context of place, person and product
2
Create a bespoke question set with measurable quantifiers
3
Collect raw data and measure it against quantifiers
4
Analyse the data truths
5
Develop CX solutions to put the data into action
customer experience solutions

Initiatives we offer for data
collection and reporting:

1
Customer Perception Path Tracking

Identify and assess the touchpoints available to your customer.

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2
Survey Research

Collecting customer experience reviews from staff members and customers.

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3
Video Mystery Shopping (VMS)

Recording store interaction and customer shopping experience.

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4
Mobile Audit App

Reporting through our client-operated audit and checklist application.

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Now to bring it all together

The SaluteCX Dashboard is made accessible to our clients, allowing them to view the quantification of their customers’ experience and track company performance.

Testimonials

customer experience solutions
customer experience solutions